FREQUENTLY ASKED QUESTIONS


How do I book a class?

Bookings can be made over the phone, via email or online using our bookings portal. Please note that bookings are essential.


How long are the classes?

Group classes run for 45 minutes. Private and Semi-Private sessions run for 60 minutes.


I am new to Reformer Pilates, what classes should I start with?

If you are new to Reformer Pilates, we recommend you complete a minimum of two Pre-Pilates classes before joining the group reformer classes.


What should I bring to class?

A bottle of water, a small towel and non-slip socks (socks available for purchase at the studio). Please note that towels and socks are compulsory for hygiene reasons.


What is your cancellation policy?

Members are required to provide a minimum of 8 hours notice prior to class commencement should they wish to cancel their booking. Members will forfeit their class and be charged for the class if they do not show up without giving the required notice. Members that do not show for a booked session without contacting the studio in any way will be charged an additional $10  No Show fee on top of their session fee.


Are group classes suitable if I have an injury?

Group classes are general fitness classes and although our trained instructors can cater for minor conditions, it does not cater to more serious injuries. If you have any injuries or medical conditions, please contact our studio so that we can discuss suitable class options.


How many classes should I attend per week?

Members are encouraged to attend a minimum of 1 -2 classes per week to gain the full benefits from Pilates.


How do I sign up for a direct debit package?


Members can sign up for our direct debit services by contacting the studio. We will process your direct debit request and email you the online debit form to complete. Direct debit are processed on a Tuesday. There are no minimum sign up periods or lock-in contracts. 


Do you have change room facilities?

Changeroom facilities are available for members.


Do you have a creche or childminding services?

Unfortunately, we do not have a creche or childminding services available at the studio.